Terms & Conditions

General Terms and Conditions of Business with customer information and instructions on the right of withdrawal

Scope and provider information
Our General Terms and Conditions of Business apply to all contracts concluded between ABHAENGEN and you as a customer via our online shop www.abhaengen.com. Customers are only users.

Your contract partner and contact person for this online shop is:

ABHAENGEN
Wätjenstrasse 13
28213 Bremen
Germany

Telephone: +49(0)421 5787615
Email: shop@abhaengen.com

Contract languages are German and English.

Conclusion of Contract
With the placement of products in our online shop we are making a binding offer to conclude a contract, as long as the order is for normal household quantities.

Orders are made by selecting items listed in our shop by clicking on selected items, moving these items to the basket by clicking the “Add to shopping cart” button, confirming the items in the “Proceed to checkout”, selecting the desired customer access (“I am already a customer”, “I am a new customer”, or “Don't create customer account”), if necessary re-entering data, submitting the completed electronic order form by clicking the button “continue”, selecting the desired delivery address and type of delivery, and concluding with the payment method. All entries will be displayed once more in a confirmation window and can be corrected by clicking the button “back”.

The contract is concluded by clicking on the "Complete payment" button to accept the offer of the goods contained in the shopping cart.

After we have received your offer to purchase, we will send you an automatic confirmation by e-mail containing our General Terms and Conditions of Business, instructions on the right of withdrawal and your order. You can print the contents of this mail using the function “print”.

After you have sent the order via the Internet you cannot access the content if you have placed your order anonymously. If you are a registered customer or have created a new account, you will be able to access the content of your order after sending it via the Internet. If you have placed your order anonymously, you can access the contents of your order before sending the order and store or print the order in reproducible form using the menu bar of your browser. The text of the contract is stored in our system. You can review our General Terms and Conditions of Business at any time using the “Terms and Conditions” link on our website.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us: ABHAENGEN, Wätjenstraße 13, 28213 Bremen, Germany, telephone number: +49 421 5787615, Email: shop@abhaengen.com of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us: ABHAENGEN, Wätjenstraße 13, 28213 Bremen, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately 70,- EUR for a return shipment within the Federal Republic of Germany and maximum of approximately 120,- EUR for a return shipment within the European Union

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

------------ End of the instructions on the right of withdrawal ----------

Withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: ABHAENGEN, Watjenstrasse 13, 28213 Bremen, Germany, telephone number: +49 421 5787615, Email: shop@abhaengen.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

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Ordered on (*)/received on (*),

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Name of consumer(s),

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Address of consumer(s),

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Signature of consumer(s) (only if this form is notified on paper),

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Date

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(*) Delete as appropriate.

Here our withdrawal form download

Prices, Shipping Costs, and Conditions of Payment
All prices stated are indicated in Euros and include the applicable statutory sales tax. 

All orders from a value of at least 50 EUR are shipped free within Germany. Single orders within Germany under value of 50 EUR costs 6.90 EUR.

We ship EU-wide. Costs are 18.90 EUR per order unless otherwise stated.

Delivery time is normally one to five days, unless other changes have been indicated.

You can pay the invoice amount either in advance, per PayPal, credit card or purchase on account (from the 2nd order on) up to an amount of max. 100 EUR, unless otherwise agreed, under the same invoice and delivery address after a positiv credit check and only in Germany. Other forms of payment must be agreed upon separately and require our written consent. The payment of the purchase price is payable immediately on conclusion of the contract. The purchase price will be charged to your account in case of purchase via PayPal or credit card as soon as we have accepted the order.

If you make payment from outside Germany, you shall bear the fees charged by your bank. We only assume fees incurred due to our transaction partners.

Warranty Against Defects / Liability
The statutory warranty rights apply for the products offered in our shop.

Our liability for compensation of damages, regardless of the legal reason (especially with respect to default, defects or other violation of duties) is limited to damages customary for the contract that are foreseeable.

The foregoing limitations to liability shall not apply to our liability for damage due to intent or gross negligence, for death or injury to body or health, or pursuant to the product liability act.

To the extent that our liability is excluded or limited, this shall also apply to personal liability of employees, representatives and agents.

Retention of Title
We retain title to the ordered goods until the purchase price has been entirely paid. Payments are deemed paid as soon as we can freely dispose of the payment amount.

Data Protection
We use the data gathered during the transaction in accordance with the German Federal Data Protection act exclusively for processing and completing your order.

Disposal of Packaging Material
We use packaging material that offers optimal protection of the goods during shipment to you. In Germany, sales and shipping packaging may not be disposed of in household garbage. Please use the collection systems already available.

Applicable Law
The laws of the Federal Republic of Germany shall apply. For consumers not concluding the contract for professional or commercial purposes, this legal choice is valid only insofar as the protection provided by mandatory provisions of the laws of the country in which the consumer has his habitual residence is not withdrawn. The Hague Conventions of July 1, 1964 concerning uniform laws on international purchasing and the United Nations Convention of April 11, 1980 on Contracts for the International Sale of Goods do not apply.

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